Return and Exchange Policy

At Tramaco.Shop, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer hassle-free returns and exchanges within a specified timeframe. Please review the following guidelines to ensure a smooth return or exchange process:

1. Eligibility:

• Items must be returned or exchanged within [insert number] days of the original purchase date.
• Items must be in their original condition, unworn, unwashed, and with all tags attached.
• Certain items, such as underwear, swimwear, and accessories (e.g., earrings), may not be eligible for return or exchange due to hygiene reasons. Please check the product description for any specific restrictions.

2. Initiation of Returns or Exchanges:

• To initiate a return or exchange, please contact our customer support team at [email protected]. Please provide your order number and details of the item(s) you wish to return or exchange.
• Our customer support team will guide you through the return/exchange process and provide you with a return authorization and shipping instructions if necessary.

3. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect item received, defective item).
• We recommend using a trackable shipping method and retaining proof of postage for your records. Tramaco.Shop is not responsible for lost or damaged returns during transit.

4. Refunds and Store Credit:

• Refunds will be issued to the original payment method used for the purchase within [insert number] business days of receiving the returned items. Please note that shipping costs are non-refundable.
• If you prefer, we can also offer store credit for your returned items, which can be used towards future purchases on Tramaco.Shop.

5. Exchanges:

• If you’d like to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer support team. Exchanges are subject to availability.
• Once we receive your returned item(s) and process your exchange request, we’ll dispatch the replacement item(s) as quickly as possible.

6. Defective or Incorrect Items:

• In the rare event that you receive a defective or incorrect item, please contact us immediately. We’ll arrange for a replacement or refund, including any associated return shipping costs.

7. Final Sale Items:

• Items marked as “Final Sale” are not eligible for return or exchange unless they arrive damaged or defective.

If you have any further questions or require assistance with a return or exchange, please don’t hesitate to reach out to our customer support team. We’re here to ensure your shopping experience with Tramaco.Shop is enjoyable and stress-free!